Sunday Mattress Warranty

Sunday Mattress Warranty

Sunday Warrany Page

Products covered by this limited warranty

  • Covers mattresses manufactured by MADANAPALLE RETAIL PRIVATE LIMITED. (“Sunday”) and sold by Sunday.
  • Accessories (pillows, protectors and toppers) are covered under 1 year warranty.

Who this warranty extends to

  • This limited warranty extends only to the original purchaser.
  • Warranty is applicable only for the period of ownership by the original purchaser.
  • Please retain a copy of the original receipt as a proof of this purchase.
  • The warranty is not transferable.

Sunday's limited warranty and responsibilities

  • Memory Plus 4 Mattress – 10 years limited warranty
  • Ortho Plus 4 Mattress – 10 years limited warranty
  • Latex Plus 4 Mattress – 10 years limited warranty
  • Older Models - 
    • Memory Plus Mattress (purchased before 1st August 2018) - 5 year warranty
    • Memory Plus Mattress (purchased after 1st August 2018) - 10 year warranty
    • Ortho Plus Mattress (purchased before 1st August 2018) - 5 year warranty
    • Ortho Plus Mattress (purchased after 1st August 2018) - 10 year warranty
    • Latex Plus Mattress - 10 year warranty
  • Sunday Mattress Topper, Sunday Delight Pillow, and Sunday Mattress Protector Cover  – 1 year warranty
  • More information on how to claim warranty is here.

What this limited warranty covers

This limited warranty applies to the following defects:
Mattresses
  • Visible indentation greater than 1 inch.
  • Physical flaws that cause the foam to split, crumble or crack
Accessories
    • Sunday Delight Pillow - Formation of Lumps/Undue Compression
    • Sunday Mattress Topper - Formation of Lumps/Undue Compression
    • Sunday Mattress Protector - Peeling off of the waterproof layer

    Common wear & tear issues

    Wear & tear is common with any consumer product. It does not mean that the product is malfunctioning. Here are some tips on how to handle those.
    • Stains on the mattress - Stains (sweat or other body fluids) can stain the mattress. We have taken care to ensure that the zipper cover will protect the mattress by absorbing any liquid but any excess liquid needs to be wicked away as soon as possible. In addition, washing the zipper cover every 3 months is advisable.
    • Softening in some areas - It common to see some softening of the mattress where you rest your hip area. When this happens, just rotate the mattress or use it on the other side. In fact, it is advisable to flip or rotate the mattress at least every 3-6 months.
    • Zipper malfunction - We use a good quality zipper for the zipper cover, but it is not meant for rough or frequent use. So, please ensure that you go easy on it.
    • For accessories - Stitches coming out.

    Exclusions

    • Defects to the cover & zipper assembly.
    • Any defects caused due to improper use of mattress/accessory or use without proper support.
    • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
    • Exposure to direct sunlight.
    • Purchased from unauthorized sources.
    • Commercial use - we know a lot of hotels use our mattresses and accessories for business purposes, but the warranty does not cover commercial use as the usage is heavy and often abusive.

    Sunday's responsibilities

    • In the event of a genuine defect, Sunday’s sole and exclusive liability will be to provide a repaired or a replacement mattress or accessory, at its own discretion.
    • Address the warranty claim within 30 days of receiving an eligible warranty claim.

    Purchaser's responsibilities

    • Purchaser should return the defective product at his own expense to Sunday.
    • Original proof of purchase should be attached.
    • The product should be shipped to the address mentioned at the bottom of this page.
    • All to-and-fro shipping and transportation costs that are part of the warranty Claim shall be borne by the Purchaser.

    FAQ

    In addition to reading the text below, you may also refer to frequently asked questions on Sunday mattress warranty to get more information.

    Disclaimer, limitation on liability

    To the extent permissible by applicable law, the mattress is provided “as is” and this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. In no event will Sunday or its suppliers be liable for of procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the mattress or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise.

    This limitation will apply even if Sunday has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Sunday’s total liability will not exceed the purchase price paid for the mattress giving rise to such liability.

    Arbitration and governing law

    Applicable law will be exclusively such prevailing laws in the state of Karnataka and the venue of arbitration will be exclusively limited to the City courts of Bangalore

    Warrantor

    Madanapalle Retail Private Limited, 109/1, 2nd Floor, NMR Pearl, Vijaya Bank Colony, Dodda Banaswadi, Outer Ring Road, Bangalore, 560043, Karnataka

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