First, a quick reassurance: We fully accept normal wear and tear. Gentle usage marks, light fabric creases, or surface dust from regular sleep—none of these will ever impact your refund. These are completely expected when someone tries a mattress properly.

What follows are rare and extreme cases—think pet accidents, storage damage, or stains from renovations. These situations are very uncommon (less than 5% of returns), but we’re sharing them openly so expectations are crystal clear for everyone.

At Sunday, our 100 Nights Trial is built on fairness and trust. Most returns are processed smoothly and without any issue. If you're a genuine customer using the mattress reasonably, you're completely protected under our policy.

1. Pet Damage: Dog Pee and Fur

One return came with urine stains in over 20 places, heavy dog fur, and visible fungus on the base from dampness.

The customer said it was a manufacturing issue, but the photos told a different story.

Our stand: Sadly, this was extreme misuse, and refund wasn’t possible.

Mattress with dog pee stains and fur Fungus growing at the bottom of a mattress

2. Storage Damage

The customer stored the mattress for a few weeks before contacting us. The packaging had torn and the mattress picked up multiple stains and dirt patches.

Our stand: We believe this was accidental—but since the stains were large and in several places, we couldn’t approve a refund.

Mattress stained due to poor storage Visible dirt and marks from storage damage

3. Paint Accidents During Renovation

Paint splattered on the mattress while the customer’s home was being repainted. She informed us honestly and requested a return.

Our stand: We appreciated the honesty, but unfortunately, paint stains can't be removed or resold, so we couldn’t approve the return.

4. Unexpected Stains at Pick-Up

Initial photos showed no visible damage. But when our team arrived for pick-up, large stains were found on the surface and edges of the mattress.

Our stand: The mattress was too heavily soiled to qualify for a refund.

Large stains on mattress found during pickup inspection

5. Partial Photos and Missed Stains

Photos sent before pickup only showed the back. The top surface, revealed later, had heavy staining in multiple spots.

Our stand: We had to decline the refund as the product was clearly beyond acceptable return condition.

Heavy staining on mattress top after pickup Multiple stains revealed on upper mattress surface

So, what’s actually required for a valid return?

It’s simple. We ask that the mattress:

  • Has no stains or spills
  • Isn’t torn, tampered with, or damaged
  • Comes with the original invoice

This is also why we request a few simple photos before arranging pick-up—to protect both you and us from unnecessary back-and-forth.

Still have doubts? Here’s why we ask for photos.

And if you’re considering a return, you’ll find our process simple and respectful. Read our return steps here.