Support Blog

Mattress return rate & reasons

  • 02 December 2022
  • By Chirag Patel
  • 0 Comments

We are aware and acknowledge that there is no 100% guarantee that a Sunday mattress will suit everyone. In fact, that is the spirit behind our 100 Nights Trial. The simple fact is that it is impossible to build one mattress that will suit every one. Having said that, through persistent...

Why do you ask customers to share images at the time of reverse pick up?

  • 02 December 2022
  • By Chirag Patel
  • 0 Comments

Our 100 nights trial period is very transparent and there are 3 simple things that we ask our customers to take care of: the mattress should not be damaged, it should not be stained and the customer should have the original invoice with them.       We ask for images at...

Can you give examples of when you refused refund.

  • 02 December 2022
  • By Chirag Patel
  • 0 Comments

We receive requests for refunds and we are as prompt with processing the refunds as we are with delivering mattresses on the same day.        Most of our refunds are processed without a glitch. Less than 5% of all the mattress we sell are returned. Most of the...

Exceptions to Refund Under 100 Nights Trial

  • 02 December 2022
  • By Chirag Patel
  • 0 Comments

We offer 100% refund if you are not happy with your purchase within 100 Nights from the date the mattress/accessory was delivered to you.       We want this to be a fair deal and do not want the trial to be misused. The exception to the policy is if and...

What happens to returned mattresses?

  • 02 December 2022
  • By Chirag Patel
  • 0 Comments

We only have a small percentage of returns. As a policy, we do not sell opened and used mattresses to customers. Instead, we use these mattresses as display in our Sunday Sleep Lounges or for customer demonstrations.       We recommend that you read all the articles that are part of the 100...

Still have questions? Let’s chat.

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We cater to all custom sizes. The process is simple: Please order the next higher standard size. Just reply to the order confirmation email and mention the required dimensions.
  • Max Dimensions: 72 inches (width) and 84 inches (length).
  • 100 Night Trial & 10-year warranty are valid as usual.
  • One additional day for delivery as compared to standard sizes.

Still confused? Call us on 080 4749 4649

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