Simple, fair, and fully free—how returns work at Sunday
We genuinely hope you love your new Sunday mattress. But if it doesn’t feel right for your sleep, no worries. That’s exactly why our 100 Nights Trial exists—so you can sleep on it, quite literally, before making a final call.
If you're not fully satisfied, you're eligible for a full refund. Sleep on it normally — marks and stains from normal use do not affect your refund. We only ask that the mattress has not been heavily soiled, damaged or mishandled.
Step-by-step: How to return your mattress
1. Drop us an email
Send an email to hello@sundayrest.com from your registered email ID. Include your order number and a brief reason for the return. You don’t need to overthink it—just let us know what didn’t work.
2. Fill a short form
We’ll email you a quick feedback form. It helps us learn and improve (and we read every response).
3. We schedule the pickup
Once you’ve submitted the form, we’ll arrange a free reverse pickup. No courier to book and no paperwork to dig out. Outside Bengaluru, the mattress goes back in the yellow HDPE cover it came in, so keep that cover for your 100 nights.
4. Quick visual check
Before pickup, we may do a preliminary inspection—either on-site or via email photos—to check for heavy soiling or damage. If all’s well, we go ahead with the pickup.
5. Final quality check at our end
Once we receive the mattress, our quality team will inspect it again. The quality check usually takes about 1 working day. If it passes the check, your refund is then processed within about 2 working days.
6. Refunds made easy
Your refund will be processed in the same mode as your payment—here’s how the refund process works.
Returning even before delivery?
No problem—you’re still eligible. But here’s the key detail: we can’t cancel mid-shipment. You’ll need to accept the delivery first. Then we’ll arrange a pickup, and once it’s back at our warehouse, your full refund will be processed.
Before you return, read this
We strongly suggest going through these two helpful links:
Designed for clarity and comfort
Our return policy is built the way we build our mattresses—clean, honest, and hassle-free. No inflated MRPs. No hidden conditions. Just a clear path to real comfort. And if you ever have questions, we’re just an email away at hello@sundayrest.com.
Note: This article is for informational purposes only. For specific legal terms or clarifications, please email us directly.