My mattress arrived damaged or wet. What now?
Take photos before you open it fully, then tell us right away: in My orders, on WhatsApp 88614 07078, or call 080 4749 4649. If the cover was damaged on the way to you, we replace it free. Something missing? Tell us the same way.
Damaged on the way to you? We replace the cover free. Send us photos first.
What to do, in three steps
- Take photosThe mattress in its yellow cover, the mattress cover, and the damage up close.
- Tell us right awayIn My orders, on WhatsApp 88614 07078, or call 080 4749 4649.
- A new cover, freeIf the cover was damaged on the way to you.
It arrived wet
Photos first. Take photos of the wet patch and the mattress cover, and send them to us before you do anything else.
Never dry it in the sun. Sun damages latex. Wait for us to tell you what to do.
Something is missing
Check your order. Every item is listed in My orders. Tell us what didn't come.
We see it before it leaves
Every mattress is measured and photographed before it ships. You see the dated photo in My orders. So we can both see what changed on the way.
Feels a little smaller than the size you ordered? It fills out to full size in 2 days.
Keep the cover safe from now on
We don't sell spare zip covers. The Mattress Protector is made for the Sunday mattress: waterproof underneath, so tea and spills never reach the cover. Why we don't sell spare covers.
Questions people ask
My new mattress arrived damaged. What should I do?
Take photos, then tell us right away in My orders, on WhatsApp 88614 07078, or on 080 4749 4649. A cover damaged on the way to you is replaced free.
My mattress got wet during delivery. Can I dry it in the sun?
No. Sun damages latex. Send us photos first and we tell you what to do.
An item from my order is missing. Who do I contact?
Check the items in My orders, then tell us on WhatsApp 88614 07078 or call 080 4749 4649.
Can I still return the mattress in the 100 nights?
Yes. Your 100 nights start the day it arrives. How a return works.
