Foam or any soft material tends to take the impression or shape of the body parts. For example, a shoe sole takes the form of toes as you use it. So any depression on the mattress that is equal to or less than 1 inch is considered a body impression. A depression over 1 inch is considered mattress sagging and will be eligible under a warranty claim. In this case, please follow the process detailed here to claim your warranty.
All measurements are taken without any object or person on the mattress.
This section is for informational purposes only. We recommend reading the complete information section on Warranty to understand the terms correctly. Please refer to your warranty booklet (the final authority on warranty) for complete details. If you have any questions, please drop us a line at firstname.lastname@example.org or give us a call on 08047494649